smart CX Automation

Resolve customer needs quickly and easily with customer self-service and automation, and scale by automating repeatable tasks and demanding transactions.

omni-channel with teams

Provide omnichannel, highly personalised service across voice and digital interaction channels, including support for major social messaging platforms. Deliver richer service engagements with voice and video from Teams built into QuRing Digital Customer Service.

channel RoutING
& Connect

Resolve issues faster with intelligent integrated routing that categorizes issues and assigns them to the right agents. Connect with your customers through email, virtual assistants, chatbots, text messages, and social messaging channels.

Virtual & live agent connect

Intelligently connect customers with virtual and live agents with the most appropriate skills, experience, capacity, and availability to deliver AI-powered recommendations to agents.

analytics &CX optimisation

Use customer journey analytics to provide insight into how consumers interact with your brand throughout their journey to improve customer acquisition and present personalised offers. Analyse why customers are calling to anticipate their needs with AI intent prediction.

ALL-IN-ONE
AGENT DESKTOP

Empower your agents to do their best work with an all-in-one multi-session desktop experience that includes profile history, recordings, and transcripts of engagements. Empower your team with AI-driven tools to solve customer problems faster and build loyalty.